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ANS expands team with appointment of Microsoft’s Director of Customer Enablement

ANS expands team with appointment of Microsoft’s Director of Customer Enablement

September 2023 – Leading digital transformation company, ANS, has appointed Janet Robb as its new Director of Customer Enablement to support its customers through their digital transformation journeys.

At the Manchester based technology company, Janet will be responsible for ensuring that customers have in place the right adoption metrics, vision, and strategy. She will work closely with customers to help them thrive and rapidly overcome challenges within digital transformation projects.

Janet’s appointment is part of ANS’ ongoing mission to help organisations achieve their ambitions by giving access to the best possible technology and resources. Janet, a leading figure in digital transformation, Power Platform in particular, and a keynote speaker, joins from Microsoft where she was a senior member of the Business Applications customer success programme.

Janet was one of the founding members of the Power Platform community, where she ran a programme of conferences, training, and mentoring sessions. All ANS customers will be able to access Janet’s expertise for guidance, advice, and hands on support with digital transformation projects. She will bring in-depth knowledge of best practice and governance for strategy development, deployment frameworks and implementation.

As Director of Customer Enablement, Janet will also support ANS’ senior leadership team with its wider business strategy and help to inform the best approach for customers looking to adopt Microsoft power platform, a set of low-code tools for building apps, workflows, AI bots, and data analytics.

Janet joins ANS at a time of rapid growth, following its recent launch of its new tech hub ‘Fusion’ in Manchester. The new campus, representing a significant multi-million-pound investment in space and infrastructure, is set to serve as a vibrant hub for collaborative working spaces, providing its employees, customers, local businesses, and communities access to innovate.

Richard Thompson, CEO of ANS said: “Janet’s addition to our team at ANS will really help our customers accelerate their growth plans, while following best practice and governance. Our customers sit at the heart of everything we do, and we understand that supporting our customers through their digital transformation journeys will help them to thrive.

“Janet’s extensive experience will ensure that we continue to create new, innovative ways of working with our customers.”

Janet Robb commented on her new role, adding: “I believe everyone deserves the opportunity to gain experience, thrive and be included with equality in a safe tech community. I’m passionate about helping people in tech projects on their individual change journeys.

“Success is all about people. I am incredibly excited to start working together with ANS’s customers and share my experience of the Power Platform community to help its customers get the most out of the programmes and services on offer.

“I was so impressed to see ANS’ commitment to customers when taking on the role of Director of Customer Enablement, and I hope to see the rest of the tech scene follow suit and embrace the adoption of new similar customer centric roles.”